Solution Engineer

Are you a technically savvy and customer-focused individual with a passion for solving complex challenges? At NineID, we're seeking a dynamic Solution Engineer to join our team and play a crucial role in showcasing the value of our cutting-edge access management and industrial identification platform to enterprise clients. You will be the bridge between our technology and our customers' business needs, providing technical expertise and building strong relationships. This role is critical in driving successful implementations and ensuring customer satisfaction.

Key Responsibilities

• Technical Presales Support: Collaborate with the sales team to understand customer needs and provide technical expertise during the sales process. Develop and deliver compelling product demonstrations, presentations, and proposals.
• Solution Design: Design and architect tailored solutions that meet specific customer requirements, leveraging NineID's platform and integrating with existing systems.
• Product Demonstrations and Proof-of-Concepts (POCs): Lead technical demonstrations and develop POCs to showcase the capabilities and value of NineID's solutions.
• Technical Onboarding and Implementation: Support the onboarding and implementation process for new customers, providing technical guidance and troubleshooting support.
• Customer Relationship Management: Build and maintain strong relationships with key technical stakeholders at customer organizations.
• Technical Training and Enablement: Develop and deliver technical training to customers and internal teams.
• Feedback Collection and Product Improvement: Gather feedback from customers and relay it to the product team to drive continuous product improvement.
• Stay Up-to-Date: Keep abreast of the latest industry trends and technologies related to access management, industrial identification, and security.

Skills & Competencies

• Requirements
  • 2+ years of experience as a Solution Engineer, Sales Engineer, or similar technical role in a B2B SaaS environment.
  • Strong technical understanding of software and integration technologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to understand complex technical concepts and translate them into clear and concise language for both technical and non-technical audiences.
  • Experience with customer-facing activities, including presentations, demonstrations, and training.
  • Analytical and problem-solving skills.
  • Experience in or familiarity with the Chemical, Manufacturing, or F&B industries is a strong plus.
• Additional Assets
  • Experience with identity management or security software.
  • Knowledge of industrial automation or related technologies.
  • Experience with API integrations and web services.
  • Familiarity with CRM systems (e.g., Hubspot).
  • Experience with compliance knowledge and regulations relevant to the Chemical, Manufacturing, and F&B industries.
  • Experience responding to and managing RFPs (Requests for Proposals).

What we offer

At NineID, we prioritize the well-being of our employees as well as maintaining a productive work-environment as we strive to create an open-minded, dynamic, and inclusive workplace. We foster innovation, collaboration, and personal growth, contributing to both individual development as well as collective success. You’ll become part of a welcoming, hard-working and enthusiastic team and be able to enjoy team activities, whilst fulfilling an interesting and challenging role. One of the many benefits in a start-up is really experiencing the impact of your work within the company and being able to grow with it.

In alignment with these values, we offer a competitive salary package with flexible benefits designed to adapt to the evolving needs of our employees. These benefits include meal vouchers, health insurance, a laptop, flexible working hours, remote work options, and more.